Returns; Defective and Damaged Merchandise
Defective and freight damaged merchandise (but only where Streamlined Drop Ship is providing shipment) may be returned to Streamlined Drop Ship for full credit, but only upon verification by Streamlined Drop Ship of such defect or damage. A Returned Merchandise Authorization ("RMA") form must be filled out by the Buyer and Approved by Streamlined Drop Ship. Credit will be issued to Buyer upon receipt of the RMA form and the claim approval from the freight company.
Returns; Exchanges; Good Merchandise
Returns of good merchandise may be accepted by Streamlined Drop Ship in its sole discretion under the following conditions: Return/Exchange of merchandise in totally re-saleable condition, without markings on the original packaging will be restricted to extraordinary circumstances with prior approval from Streamlined Drop Ship. Accepted return will be assessed a 15% restocking charge. Returned part number shall not exceed 15% of total annual purchase quantities.
Return/Exchange of merchandise in packaging that has been marked, relabeled or otherwise defaced will be restricted to extraordinary circumstances with prior approval from Streamlined Drop Ship. Accepted return will be assessed of Streamlined Drop Ship merchandise returned in packaging that has been marked, relabeled or otherwise defaced will be subject to a 30% restocking charge. Returned part number shall not exceed 15% of total annual purchase quantities. Merchandise classified by Streamlined Drop Ship as TB (To Be Discontinued), or DC (Discontinued), may not be returned for credit. Merchandise on sales promotion or inventory packages may not be returned for credit. Buyer must pay all return transportation charges. Buyer must obtain and complete an RMA form, issued by Streamlined Drop Ship, for any good merchandise return or exchanges. Returns/Exchanges will not be accepted under any circumstances after 30 calendar days after the ship date indicated by Streamlined Drop Ship. Any returns for non-fitment or quality issues will require high quality digital pictures of the products to be emailed to the account manager before an RMA is approved. Order cancellations will take up to 48 hours after a cancellation is requested before the order is officially cancelled and money processed for return.
End Consumer Warranty; Complaints
Any warranty or complaint issues between the end consumer and the Buyer must be handled and taken care of by the Buyer. If the Buyer cancels the Streamlined Drop Ship membership or has the account terminated, Streamlined Drop Ship will resolve any outstanding issues or warranty claims directly with the end consumer. The Buyer agrees not to instruct the end consumer to contact Streamlined Drop Ship directly unless instructed so by Streamlined Drop Ship.